FAQ

Get answers to common questions about
GXBF membership and growth programs

Frequently Asked Questions

Everything you need to know about joining GXBF

Who is GXBF membership for?

GXBF is designed for African entrepreneurs who want to scale their businesses with structure and strategy. Whether you're in early stages or looking to dominate your market, our community provides the support system you need. Members range from startup founders to established business owners across various industries.

How do the monthly masterclasses work?

Our monthly masterclasses are 60-90 minute online sessions focused on specific growth topics like sales, marketing, leadership, and funding. All sessions are recorded and available in our member portal. You can attend live or watch replays at your convenience, and each session includes Q&A with industry experts.

What happens in accountability pods?

Accountability pods are small groups of 5-7 members who meet monthly using our structured framework. You'll set goals, track progress, share challenges, and get peer support. These pods create the consistency and accountability that transforms business growth from an event into a habit.

Can I cancel my membership anytime?

Yes, you can cancel your membership with 30 days' notice. Monthly members can cancel anytime, while annual members receive pro-rated refunds for unused months. We're confident in our value, but understand that business needs can change.

How do I access the resource library?

Once you become a member, you'll get immediate access to our complete resource library through the member portal. This includes business templates, contracts, pricing tools, pitch decks, strategy worksheets, and all our proprietary growth frameworks.

Is GXBF suitable for new entrepreneurs?

Absolutely! Our structured approach is perfect for new entrepreneurs who want to build their business on a solid foundation from day one. The community support and proven frameworks help avoid common startup pitfalls and accelerate growth.

What exactly do I get with membership?

You get 12 comprehensive benefits including monthly masterclasses, quarterly planning labs, accountability pods, resource library, collaboration market, funding access, member spotlight, benchmark reports, annual retreat access, partner discounts, business support desk, and weekly insight emails.

How does the funding access work?

Members get priority access to our curated investor network through pitch events, introductions, and funding readiness programs. We provide templates, training, and direct connections to help you secure the capital needed for growth.

What are quarterly planning labs?

Every quarter, we host intensive strategy sessions where you reset your direction, refine your approach, and walk away with a detailed 90-day execution plan. These labs ensure you're always working on the right priorities with clear milestones.

How do collaboration opportunities work?

Our monthly collaboration market connects members for partnerships, referrals, joint projects, and business cross-selling. We've facilitated millions in business between members through structured networking and opportunity sharing.

What's included in the resource library?

The library includes 50+ business tools: legal templates, financial models, marketing plans, sales scripts, HR documents, operational checklists, and our proprietary strategy frameworks. Everything is designed for immediate implementation.

How often are new resources added?

We add new resources weekly based on member needs and market trends. The library is constantly evolving to ensure you always have access to the latest tools and strategies for African business growth.

What's the difference between monthly and annual plans?

The monthly plan is R500 per month with flexibility to cancel anytime. The annual plan is R6,000 per year (saving you R1,000) and includes priority perks like early access to events, premium resources, and dedicated support. Both plans include all core benefits.

Is there a trial period available?

We don't offer free trials, but we provide a 30-day money-back guarantee. If you're not satisfied with the value in your first month, we'll refund your payment. Most members see immediate value from our resources and community.

Are there any hidden fees?

No hidden fees. Your membership includes all benefits listed. The only additional costs are for optional services like the annual strategy retreat (members get discounted rates) and premium one-on-one consulting sessions.

Can I upgrade or downgrade my plan?

Yes, you can change between monthly and annual plans at any time. Upgrading to annual gives you immediate access to premium perks, while downgrading takes effect at your next billing cycle with pro-rated adjustments.

Do you offer group or team discounts?

Yes, we offer corporate and team memberships for businesses with multiple team members. Contact us for custom pricing based on your team size and specific needs. Many businesses enroll their entire leadership team.

What payment methods do you accept?

We accept all major credit cards, bank transfers, and mobile payments. International members can pay via PayPal or wire transfer. All payments are secure and processed through our encrypted payment system.

How do I get support when I need help?

Members have multiple support channels: our business support desk for quick questions, accountability pods for peer support, monthly Q&A sessions with experts, and a dedicated member success team available via email and chat.

What's the time commitment for membership?

You can engage as much or as little as you want. Minimum recommended time is 2-4 hours per week for masterclasses and pod meetings. Many members spend 5-10 hours weekly maximizing all benefits. The more you engage, the more value you receive.

How do I connect with other members?

Through our member portal, virtual events, regional meetups, and dedicated communication channels. We facilitate connections based on industry, location, and business stage to ensure relevant networking opportunities.

Can I access content on mobile devices?

Yes, our member portal is fully mobile-responsive. You can access masterclasses, resources, and community features from any device. We also have a mobile app for convenient access to all GXBF benefits on the go.

What if I miss a live session?

All sessions are recorded and available in the member portal within 24 hours. You'll have lifetime access to all recordings from your membership period, so you can learn at your own pace.

How do I provide feedback or suggestions?

We actively seek member feedback through surveys, suggestion boxes in the portal, and direct communication with our community team. Many of our best features and programs come from member suggestions.